Telephony Web Portal (TWP)

New-Generation CTI

TWP is a new-generation Computer Telephony Integration offer that is revolutionizing the integration of telephony into your information system thanks to state-of-the art Web Services technologies. This solution comprises several software modules that offer efficient telephony services to your employees and partners. Thanks to its centralized and web client-based architecture, deployment and administrative costs are highly minimized.

Improve the efficiency of your employees with :

• The Caller module, intuitively and quickly call from a PC using :

Office applications through simple drag & drop or copy-paste (Word™, Excel™, Yellow Pages™, e-mail signature…)

Transmitted, received, and missed call logs

A unified interface, for accessing the company’s different directories (LDAP, SQL, ODBC, Outlook™ contacts, NeXspan directory…)

• The Alerter module, immediately identify a caller before picking up a call :

Record display, with recognition of contact through multi-directory display

Record customization (Outlook contact record link, professional application, etc.)

• The Phone module, manage a telephone set effectively and intuitively :

Supervision/Interception

Transfer/putting on hold/hold pickup/conference

Voice mailbox management

Tutorial on digital and IP sets

Advantages

• Easy installation, administration and integration
• Added-value services
• Customizable solution
• Time-saving solution

Application Brochure