GEKA TELECOM has been the export partner of AASTRA MATRA for 20 years with a presence in 40 countries and on 3 continents.

In an enterprise, different types of users can be found :

• Average users don’t want to spend too much time on the phone. They may need CTI tools to ease the use of their telephone and a simple answering machine with a personal greeting message
• Salesmen and mobile or remote workers may need unified messaging and tools to handle their availability such as call logging, location management, follow me
• Intensive users in charge of company reception need detailed information about who is calling and who is called
• Contact centre agents need appropriate call qualification and scripting to handle calls efficiently
• Conferencing can make team working and contact with customers and external partners easier
• Multimedia management (fax or mail) and automated services such as Interactive Voice Response can help improve and control quality and availability of customers’ greeting services
• Multiple diaries can be necessary with most of these services.

Different offers exist to meet all these needs but Unified Applications aim to offer more benefits :

• Most applications can be installed on the same server thus reducing hardware cost
• Evolution is simplified as services can be added without hardware expansion
• These applications have common administration, compatibilities and prerequisites thus simplifying installation and integration
• Homogeneous ergonomics and interfaces also help users to learn how to use the new service
• Heterogeneous diaries integration through a unique server which is able to connect to others can save time and costs for building a Meta diary
• Using Web technologies also simplifies integration in the customers’ LAN and with the enterprise applications through open standard based software
• In particular with Web Services the user only needs to have a web browser to be able to use the services he is allowed to and profile evolution just implies administrative rights management.

In brief, Unified Applications not only offer various services depending on the type of user. With homogeneous standard based software, they make integration of these services simple and evolution easy and cost effective as initial hardware and software investment can be preserved.

NOTE: No all applications available in all countries